IT support for growing Essex businesses
Fixed monthly IT support and cyber security for teams of 5 to 50. A real helpdesk team, 24/7, and we handle the whole switch from your current provider, so nothing gets lost along the way.
- We manage the handover from your old IT provider, start to finish
- 24/7 helpdesk and monitoring, with local engineers on site when you need them
- Cyber Essentials ready, so you can bid for the contracts that ask for it
- One fixed price per user per month. No surprise bills, no pay-as-you-go
Get a free IT review
Tell us a little about your business. Matthew will call you back to arrange your review.
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Want to pick a time now? Book a call straight into Matthew's diary.
Book a callYour business has grown. Your IT support hasn't.
Most of the businesses we take on aren't in crisis. They've simply outgrown the setup they started with.
One person can't cover everything
Your IT person is great, but when they're on holiday, ill or busy with another client, you wait.
A tender needs Cyber Essentials
Customers and contracts now ask for Cyber Essentials or ISO, and you're not sure where to start.
Switching feels risky
You're worried about losing data, emails or access during the move, so you put it off.
Your provider won't let go
Passwords, licences and documents all sit with your current provider, and getting them back is hard work.
We handle the handover. You keep working.
Matthew manages every move personally, including the conversation with your old provider.
Free IT review
A call with Matthew to understand your systems, your team and what's not working today.
Audit and plan
We document your devices, accounts, licences and backups, and agree a clear switch-over plan and date.
We manage the handover
We deal with your old provider to collect passwords, admin access and records, and move everything safely.
Fully supported
Your team gets the 24/7 helpdesk, monitoring and security from day one, with a named account manager.
One fixed price per user, per month
Every plan includes unlimited remote support, proactive monitoring and a dedicated account manager who knows your setup inside out.
Bronze
- Unlimited remote IT support
- 4 hour target response time
- Proactive monitoring
- Dedicated account manager
Silver
- Everything in Bronze
- Unlimited on-site break/fix support
- 2 hour target response time
- Next-day on-site response
- Servers, networks, PCs, Macs and phones
Gold
- Everything in Silver
- 1 hour target response time
- Same-day on-site response
- Scheduled engineering visits
- In-depth IT audit, documentation and IT roadmap
- Licensing and warranty management
Prices are a guide based on our standard per-user rates. Once we understand your setup we'll confirm a tailored quote. We don't offer ad hoc or pay-as-you-go support.
Ready for Cyber Essentials, and the contracts that ask for it
More and more customers, tenders and government contracts ask for Cyber Essentials, and some for ISO 27001. We're a cyber security provider as well as your IT support, so we get your systems ready, help you through the assessment and keep you compliant afterwards.
Talk to us about Cyber EssentialsHow we moved a growing business across, with nothing lost
- The business
- [Sector, location and size, e.g. "A 30-person logistics firm in Harlow"]
- The problem
- [What was going wrong with their previous provider or setup]
- What we did
- [How 39D handled the handover, and what was put in place: helpdesk, monitoring, security, Cyber Essentials]
- In their words
- ["Short quote from the client, with name and role if they're happy to be named"]
[e.g. "Outages down from weekly to none in 6 months" or "Cyber Essentials achieved in 4 weeks, tender won"]
Logistics network resilience
We redesigned network, connectivity and firewall infrastructure for a logistics company, reducing outages and improving remote access reliability.
Essex estate agency
We moved an Essex estate agency from reactive IT to a proactive managed service covering Microsoft 365, cyber security, backups and device monitoring.
Cloud phone migration
We moved a growing business from an ageing phone system to a flexible 3CX cloud platform, ready for hybrid working.
People you know, at the end of the phone
"Cannot recommend this company highly enough. Matthew talked me through an IT issue I was having patiently and professionally ... and in terms even I understood. Five star service."
"I have never experienced a more robust support when it comes to IT infrastructure. I would highly recommend anyone who is not happy with their current arrangements to contact the team at 39D."
"Matthew and his team have been solving our problems here at Rainbow Estate Agents successfully for the past 5 years or so. No reason to complain and happy to recommend."
"I can call any time to ask for help with my computer systems and someone knowledgeable will answer politely and efficiently. Their service, in my opinion, is second to none."
"We've been using 39D for IT Support for 2.5 years now and they've been absolutely brilliant. Would definitely recommend them to anyone looking for solid IT support."
"I can't tell you how relieved to know that should I have a problem I just have to call 39D and they are there at the end of the phone. Matthew explains in terms I can understand. Highly recommended."
Photo of Matthew
Matthew, CTO and cyber security lead
Matthew oversees IT for more than 45 businesses and over 3,000 devices, planning upgrades, managing risk and making sure everything just works, day to day.
His background spans disaster recovery, cyber security and infrastructure design, including business continuity planning at VISA and building networks for solar and wind farms across the UK. He's also active locally through Epping Rotary Club and the Epping Forest Chamber of Commerce.
When you call 39D, you speak to someone who knows your business, not a faceless call centre.
Before you switch
Will we lose any data or email during the switch?
No. We document everything before the move, take full backups and plan the switch-over with you, so your team keeps working throughout.
What if our current provider won't hand things over?
That's common, and it's part of our job. We deal with your old provider directly to collect admin access, passwords, licences and records.
How long does it take to switch?
[To confirm with Matthew: typical timescale from first call to fully supported.]
Are we tied into a long contract?
[To confirm with Matthew: contract length and notice period.]
Do you come on site?
Yes. We have local engineers across Essex and Hertfordshire, with on-site response included in Silver and Gold, plus fast, secure remote support for everything else.
Which areas do you cover?
We're based at North Weald Airfield near Epping and support businesses across Essex and Hertfordshire, with remote coverage across the UK.
Do you offer pay-as-you-go support?
No. We focus on fixed monthly support plans, because preventing problems works out better for you than paying to fix them.
Find out what better IT support looks like
Book a free IT review. We'll look at your current setup, tell you honestly what we'd change, and give you a fixed monthly price.